Slow processes and the customer must suffer

I HAVE BEEN WAITING FOR A CALL BACK FOR DAYS I'VE CALLED TWICE AND U PROMISED TO CALL BACK STILL NO CALL BACK FNB MESSES MY BANK ACCOUNT DOESN'T CLEAR MY MONEY AND THEN *****S MY MONEY FOR FEES I SHOULDN'T HAVE BEEN CHARGED THIS IS ABSOLUTELY ********* YOUR PEOPLE PROMISED ME ESACALATION AND REVERSAL OF FEES AND NO ONE HAS THE DECENCY TO RESOLVE IT BUT URL QUICK TO WRONGFULLY TAKE MY MONEY