Slow, poor and clueless when it comes to dealing with issues.

Yesterday my credit card account with FNB was debited with 4 amounts and it was clearly ***** however it was none of my doing. The manner which this is dealt with is quite poor, FNB doesn't even commit to returning the funds when its clearly a weakness in their controls. I called again this morning and none of it was reported even though i spoke to a guy last night about it.

Anyways i require quick resolution to this and expect to be refunded as soon as possible. I have been an FNB client practically my whole life and expect better service. Can someone step in and sort this mess out as its strange i have my card and purchases are happening?? where is the security measures.

Kind regards Zaheer Ismail