1 reviews | Active since Jul 2016
Slow, pathetic service
On Friday I payed my credit card of they have sended all the information to the correct department and told me they would phone me in 24-36 hours so that i can close my credit card. It is now wednesday 17:20. I cant belive the service is so slow its pathetic when i phone ********** i am on the phone for 20 min and still no answer that is just useless. Hopefully i can get some assistance now. Let see how fast you respond to this.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card Division for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Credit Card Division for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)