SLOW lounge surprise
<p>Holiday'd with my wife in Cape Town this past weekend. Flying back to JHB today, we decided to snack at the SLOW lounge instead of doing a proper lunch in Cape Town. We wife however was turned away as a guest on my private clients card as it was close to 3pm and this was allegedly a "peak time" which means that guests are not allowed?</p> <p> </p> <p>I'm sorry FNB, but for what I pay for my account, this is not worth it. Why is 3pm a peak meal time? The least you could have done is use up two or three guest allowances and let us in. </p> <p> </p> <p>Ridiculous in my opinion.... bring back Mike Jordaan...</p>
Good day Mr. damian burnett
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. damian burnett
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***