Slow lounge ****.

After numerous calls to my "private banker" I am still in the dark as to whether I will receive a refund or not. I was charged R500 x 2 for admission to slow lounge after being told and **** to about upgrading to a private banker status. This has been the most expensive ****in and cup of coffee I have EVER paid for... I was told by the consultant at fnb that I could visit the slow lounge at any time. So imagine my surprise when there was R1000 debited from my credit card!!! I have spoken to 3 different people at "private banking" services, not to mention, this is NO special service, as you hold for over 30 minutes to get the phone answered! I have emailed the social media person after leaving a stinking review on fnb Facebook page, he rep**** on the page and said I should email him directly, this was done and no reply has been received. I will be going into the bank tomorrow to close this stupid account, that by the way I pay more monthly bank fees for.... for a period of three weeks I have been unable to get any feedback other than I did not meet the criteria for free admission to the slow lounge ... which can't be clarified to me either what the criteria is and how come I don't meet it.... this is totally unacceptable. I want a refund and I REFUSE to pay R1000 for limited breakfast for two people... When entering the slow lounge I had to provide them with my credit card, at this point I should of been advised that I will be billed R1000, I would of immediately left and gone and enjoyed a breakfast elsewhere for a fraction of that price!!!!!!!!!!!