Slow Lounge Rules

I phoned to find out about entry to the slow lounge and was told that I do qualify. So as my wife who is also on the same account as me were flying to Jhb and then on to East London we went to the lounge only to be told that out of the R1,000.00 debited to my account I will only be refunded R500.00 as I was only allowed one visit per month. This is the second time I am fighting to get a refund. The rules are always changing and the person on the Call Centre is not telling a person all the catches. I would pay R500.00 for that!!!. I will not be using it again. I will only be caught once. For R500.00 I could have had a lovely meal at one of the other eating places.