Slow Lounge *******!!!

My husband and I travelled from Cape Town to Durban and back recently and decided to make use of our Slow Lounge benefit for the first time. I double checked the qualifying criteria beforehand, as my husband was sceptical and said nothing is ever free. Both our cards were swiped before entering and surprise, surprise, on checking my FNB Platinum Credit Card statement, we had been charged R1000 (4 x R250)! I spoke to Simphiwe at the card division on the 28th of April 2015 and she promised to look into and get back to me, of course this never happened and I had to spend ages on the telephone trying to get hold of her again. I spoke to her again on the 29th of April and she told me she would put through a request for a refund and get back to me. Once again, I heard nothing! I called again on the 4th of May 2015 and tried to get hold of her, after speaking with Mark and Xolani, I was cut off and called AGAIN and spoke to Akhona, who has also told me she would put through the request for a refund and have Simphiwe contact me. I have also sent through a written complaint and received a ref. no. 25WV864F - still no refund or feedback!!! I have been a FNB customer for more than 25 years!