Slow Lounge policy changes - terrible!

I visited the Slow Lounge in September and October and was charged a total of R1000. Firstly, I have always had access to the lounge and never been charged - I am a very responsible customer and I have rechecked all emails from FNB and no-where does it say that I no longer benefit from this service. Secondly, it is extremely unfair of FNB to entice people to switch to their bank and then take away the benefits which made us (specifically me) switch in the first place. Well done, you made so many people switch that you can no longer accommodate us in the Slow Lounge - not my issue! FNB need to fix this issue in order to keep their customers happy. That R1000 needs to be refunded immediately! I have been calling for over a month about this. The 'communication' that was supposedly sent is not clear enough in the slightest if I can't find it. This is a very popular benefit and I think FNB need to be very vocal about the changes, albeit unfair. The 'changes' mail I received for 1 July still says that with my platinum cheque card I have access to the lounge. I will NOT rest until my R1000 is refunded. And I think I will take my premier status back to my previous bank, thank you.