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Faith B

1 reviews | Active since Jul 2016

03 Jul 2017, 14:00

Slow Lounge payment ???

<p>On Friday the 30th June I made use for the slow lounge for the first time at the Cape Town international airport.</p> <p>On my bank statement I have been debited for R250, I called FNB Premier and was told that due to me not having an FNB mobile app on my phone in May they will not refund me? As I don’t qualify?</p> <p> </p> <p>What a load of bull ****! Why don’t they inform us before about this very important requirement.</p> <p>Since I have been member of FNB I had issues with my banking app and just never updated it. I only manage to get the app to work on the 29th June.</p> <p>FNB you are seriously ripping me off.</p> <p>And all I had was coffee and water. The most expense coffee and water ever.</p> <p>I am disgusted with this service.</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 14:40
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint to the relevant department to investigate and provide a resolution.

Complaint reference number ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Good Day,

FB
Faith B's update05 Jul 2017, 11:05
Reviewer Update

Thank you Naomi ,

I recieved a call from Mohammed on Monday afternoon but I was drinving at the time and I asked if he can call me later. He the asked if you can call me the next morning (Tuesday morning) . Today is Wednesday and still no response...,..

FB
Faith B's update13 Jul 2017, 11:31
Reviewer Update

Good Day,

Mohammed of FNB promised me last week that he will call me back??

Please provide me with feedback urgently!!!

This is bad service...