WB
Wessel B

1 reviews | Active since May 2011

20 Jul 2015, 10:45

Slow Lounge - More fees, less service

How is it that FNB increase EVERY year the fees on the platinum credit card, but REDUCE the service(s) offered????<br> <br> After another fee increase, FNB reduced the time allowed in the slow lounge at the airport. It seems they acted **********ly by increasing the fees and reducing the service - all one-sidedly decided by them to increase their profits and bonuses. <br> <br> They only lure you to use their services, once an account is opened, they reduce the advantages in order to get more bonuses!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jul 2015, 10:51
Official
Hello wesselb,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 724626.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)