DF
Devin F

1 reviews | Active since Nov 2015

05 Nov 2015, 15:49

Slow Lounge = Expensive lounge

Going to slow lounge, we asked at the counter, what the costs are for Kids, we were informed there is none, it is by invitation... We know that Slow International has a kids cost of R50.00 and we really impressed that our kids could be invited in! So we invited the kids in! Then we find out that that is a load of crock and it cost us R500.00 as we have exceeded our limit. Apparently asking the question was stupid as I was informed that I should of checked the terms on the website and I should of done my research better! Thanks FNB! Wish I never took those 10 minutes (LOL more like 2 weeks) to switch! this is only 1 more straw on the camels back!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2015, 09:40
Official
Hello NeveragainSA,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 808361 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)