SLOW LOUNGE COSTS - NO PRIOR NOTIFICATION!!!

I am very disappointed of the outcome by bouncing your policy around after a problem has occurred. I was not made aware that the policy towards the use of the Slow Lounge was changed!<br> Previous changes were emailed to me in 2014, however not the last change.<br> <br> As a result, due to lack of information, I was unaware of the implications & therefore used my card at the Slow Lounge.<br> I believe that this is a very devious approach by FNB & still demand my money re-imbursed to me!<br> <br> I will no longer use the Slow lounge as it is a luxury that I can not afford to pay for by myself.<br> <br> Kind Regards<br> <br> Amith Surajballi<br> *** [cell]