1 reviews | Active since Feb 2018
Slow lounge - client fee acknowledgement
I checked into the FNB Slow Lounge with a guest. No mention was made that there will be a fee payable and we were both allowed in. I now see that the slow lounge fee was not reversed from my credit card. How can you charge someone for something without telling them ? Surely if I needed to pay a charge this should be mentioned to me while checking in ? Seems the reason you do this is so that you can charge customers without their acknowledgment which isnt right. I would like this fee to be reversed.
Good day Masrc Haarburger,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Masrc Haarburger,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
