MH
Masrc H

1 reviews | Active since Feb 2018

21 Sept 2018, 11:38

Slow lounge - client fee acknowledgement

I checked into the FNB Slow Lounge with a guest. No mention was made that there will be a fee payable and we were both allowed in. I now see that the slow lounge fee was not reversed from my credit card. How can you charge someone for something without telling them ? Surely if I needed to pay a charge this should be mentioned to me while checking in ? Seems the reason you do this is so that you can charge customers without their acknowledgment which isnt right. I would like this fee to be reversed.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Sept 2018, 12:01
Official

Good day Masrc Haarburger,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Credit Card who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

MH
Masrc H's update21 Sept 2018, 12:37
Reviewer Update
Hi, I have been called back by a call center manager who can not assist me here. FNB is taking advantage of not communicating fees. There will be more entrants into the slow lounge if the staff don't communicate that a fee will be payable when the customer enters.