Slow Lounge - Charges

Visited the FNB Slow Lounge on 30 March (JHB) and 10 April (DBN) with my wife and son after having verified criteria on the website and obtaining verbal confirmation of the criteria from the person on duty on both occasions. My wife and I each have an FNB platinum card which meets all the criteria as per the link [URL Removed] I have since been changed R250 each per visit, totalling R1500. Upon registering a complaint on 24 April and following up on numerous occasions, I was originally informed that my reward level didn't qualify. This being contradictory to the information supp**** in the link. I was then informed on Thursday last week that the complaint was still under review. No further feedback received. Called again yesterday and was informed that they are still looking into this and would revert back by the end of business. No response yesterday either. Phoned this morning, now told that I need both a credit and cheque card to qualify, which is again contradictory to the information on the web-site. I find this lack of service totally unacceptable and the type of value added offerings being provided by a \trusted"partner to be misleading."""