SLOW Lounge Cape Town: Receptionist Attitude

I am an FNB client and have been using the FNB slow lounge benefit whenever I am early at the airport. On the 16th of July 2015 I went to the slow lounge at the Cape Town International Airport. I was met at the entrance by extremely rude behavior from the receptionist when I tried to gain access. <br> <br> FNB have changed this benefit which limits access into the lounge which was not communicated properly in my opinion. The receptionist went as far as to say to me it is not her job to inform me of these conditions. My wife experienced the same disgusting service on the 17th of July 2015. <br> <br> The cape town international airport slow lounge experience has left me with an extremely disgusted feeling and I would recommend anyone thinking of visiting the lounge to reconsider a more elegant or classy atmosphere, as the SLOW lounge will not provide the comfort or basic respect one requires when walking into such an environment.