Slow. lounge benefit iuseless

I have a platinum credit and cheque account with FNB and without fail fulfil the terms and conditions for slow lounge. I fly a lot and have used the service. Used the lounge with one visitor Sunday in JHB. When I use it again from Durban. I was turned back with my visitors by two very rude uncaring ladies at King Shaka. They told me the rules have changed as of today 1st July and I have been emailed that. I can't take visitors and on peak times have been changed from 15:00 to 13:00. To my surprise I never got an email saying that. This is horrible and embarrassing. I think I should just close both accounts and find another bank. I'm so disappointed. I am a platinum customer and need to be treated with respect even if I was on gold.The benefits I liked and committed to are no longer the same. Therefore I request to have the accounts closed. But will follow up with premier banking.<br>