JP
Jarryd P

1 reviews | Active since Aug 2012

11 Jun 2015, 11:31

Slow Lounge benefit Drastically Reduced

So In an update email surrounding changes to eBucks - FNB have conveniently added on top how to earn more eBucks with Uber and FNB Connect and then have a short paragraph about the changes to Slow Lounge access. Things they dont specifically mention is that Qualifying card holders no longer receive 4 complimentary visits per month, but 2 and that you HAVE to have both cards to get those too. Also, changes to \peak times"have now basically blocked out taking a guest into the lounge for any of he early morning or evening flights. Not to mention the limit of 90 minutes prior to departure. Why even offer the benefit then? <br> <br> Way to go FNB. In always badmouthing Steve and Beep Bank"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jun 2015, 14:59
Official
Hello JP101,

We thank you for logging your compliant with us.

Please be assured that we have logged a formal complaint to our Premier Banking Department, your reference number is 701801.

Regards
Desiree Bowes