MV
Marco V
1 reviews | Active since May 2010
02 Oct 2015, 15:53
SLOW lounge
I was travelling with two guests from OR Tambo to Cape Town on 17 September 2015. As I am on discount level 2, I am allowed to provide free access for two guests to the SLOW lounge outside peak times. Peak time as indicated on the FNB website is from 04:45, we entered the lounge at exactly 04:30am and spent only a few minutes in the lounge. Now I am charged R250 per guest when I was there outside peak time. I was not made aware by the personnel member at the SLOW lounge that I would be charged and why should I be? This is ridiculous. I expect a reversal of the charges to my account.
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FNB (First National Bank)'s replyOfficial
02 Oct 2015, 16:02Hello vatta,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Oct 2015, 16:02
Official
Hello vatta,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)