Slow in addressing *****

I reported a ********** transaction more than two weeks ago. My Credit Card was blocked and a new one delivered a few days later, but I haven't heard a thing about my ****** funds that needs to be recovered. They are quick to give me a card so I can keep on spending, but dragging their feet when I comes to restoring funds. Very sad experience and I will rather write off the ****** funds and move my banking than phone after these people. I've had enough!!! They also allow early debit orders before my salary was even paid in. I need a bank that will protect my interests and it doesn't look like FNB is the one anymore. Sad to see me go somewhere else, but I'm too busy to struggle like this.