Slow for Service yet quick on new business!

<p>After 5 DAYS I am still waiting for a response from an online service request BUT received a call after 15 minutes when I said I wanted to open a new business account!!!<br />We have had a business account with FNB for 15 years and haven't had a relationship manager contact us in probably a year. I was looking for some assistance on Investment accounts and sent an online request on Friday 24th June and to date no one has contacted me!<br />Perhaps FNB ought to remember...<br />"Most sources say that it costs between 4 and 10 times more to acquire a new customer than it does to keep an existing one."</p> <p>Thank you</p>