Slow feeback cost me R8500

On Thursday morning I made a big mistake by buying something off a **** website. I realised within the hour that I made a mistake and I went through FNB's process to recall the transaction. The payment was made to a Standard Bank account so it was not completed yet and it they acted immediately they would have been able to stop it. Their only feedback was that the process takes 5 days after which it is obviously too late.<br> <br> I even asked my personal banker to escalate the issues but that made no difference. Today I just got a massage saying that the recall process was unsuccessful. To add insult to injury that charge over R200 for the process regardless of the outcome.<br> <br> I understand that this happened due to a mistake on my behalf but I am very very disappointed in the service I received when I needed my bank's urgent help.