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1 reviews | Active since Dec 2013
27 May 2019, 15:42
SLOW ASSISTANCE
I HAVE BEEN WAITING AND WAITING AND WAITING FOR FEEDBACK ON MY QUERY, REGARDING MY DEVICE. I DONT CARE ABOUT YOUR 24 TO 48 HOUR TURNAROUND TIME. I NEED THIS QUERY TO BE RESOLVED TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE PERSON WORKING ON THIS QUERY IS WORSE THAN A SNAIL. GET A MOVE ON AND GIVE MY WHAT I QUERIED ABOUT
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FNB (First National Bank)'s replyOfficial
28 May 2019, 09:42Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged yesterday the 27/05/2019 at 11am. The complaint had been routed to FNB Connect and Smart Devices for investigation and resolution.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged yesterday the 27/05/2019 at 11am. The complaint had been routed to FNB Connect and Smart Devices for investigation and resolution.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
***
FNB (First National Bank)'s reply28 May 2019, 09:42
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged yesterday the 27/05/2019 at 11am. The complaint had been routed to FNB Connect and Smart Devices for investigation and resolution.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your profile and noted that a complaint had been logged yesterday the 27/05/2019 at 11am. The complaint had been routed to FNB Connect and Smart Devices for investigation and resolution.
Please note that every time you log a complaint a new reference number is generated which filters to the back of the queue, this delays the resolution of the complaint. Please allow the business unit the opportunity to investigate and provide you with feedback before logging another complaint.
Your comments had been escalated and FNB Sales and Contact Centre who will be in contact with you.
Regards,
Hello Peter Complaints Team.
***