1 reviews | Active since Nov 2015
Slow application turn around time
<p>Good day. I app**** for an FNB credit card on my online banking profile on Friday morning. It seemed that the application was approved and i accepted the quotation online. I then received an email from FNB stating the application was succesfull and that I should send my 3 latest payslips, ID and the signed quotation to the designated email (which I then did). I phoned the ********** number and the consultant advised me that all my documentation had been received. I then phoned yesterday morning and the consultant advised that he will prioritize the application, I phoned again this morning and the consultant again advised that she will prioritize the application as no one has started with the validations process yet. Can someone please assist me? Thank you</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
All sorted thanks FNB
All sorted thanks FNB