slow and not accountable

FNB you seriously need to jack up your processes. Trying to stop a lost card is like trying to beg for money on the street. You take exorbitant bank fees but then don't provide support when it's needed. Nobody takes accountability for you being lost in the process and just passing the buck. Stopping a lost card is pretty time crucial situation - I should not have to be passed around top 3 different depts and explain my story each time.