Slow and inefficient service
App**** online for an FnB cheque account nearly 3weeks back service was quick. Was told card should arrive to me at work in the course of 5-7 working days. Til today no card delivery and I was told last week that they delivered the card in Cape Town whilst I am in Johannesburg. I am disgusted that it takes 3weeks to deliver a mere card to a client for such a big bank like FnB. Maybe you should really change your courier company as DSV seems to be useless whats worst no communication to me as a client as to whats causing delay... and to think I want to transfer all my accounts over to FnB bur I highly doubt I want to be part of FnB any longer!!! So not efficient
Good Day Railly Williams ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Railly Williams ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***