NK
Nadeem K
1 reviews | Active since Nov 2010
14 Mar 2015, 13:30
Slow and delayed
I app**** for a credit card limit change over the phone and signed the quote 2 weeks ago. I then noticed the limit has not been changed (last week) so I contacted the call center only to be told that I had documents outstanding which I would have not known about had I not called myself. Its now a week later and the limit is STILL not fixed. Please sort this out
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Replies (1)
FNB (First National Bank)'s replyOfficial
16 Mar 2015, 07:56Hello nadeemkola,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 647021 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 647021 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply16 Mar 2015, 07:56
Official
Hello nadeemkola,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 647021 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 647021 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)