Sloppy Dataentry leads to massive client hassles

I normally love FNB, but of late, I'm very disappointed with the service.<br> <br> THE FIRST PROBLEM: After significant effort to provide the bank copies of my documentation... on more than one occasion, I'm now finding that I'm unable to replace my ****** Cheque Card because of negligence in capturing my information on their systems. <br> <br> THE SECOND PROBLEM-POOR OR NO FOLLOW UP: My card was ordered almost 2 weeks ago now. I received a call from an FNB representative to schedule the delivery... where I first discovered that they had entered completely incorrect information on my account. This person said they would call me right back with a resolution. DAYS LATER... still nothing.<br> <br> I have spent now almost an hour on my cell phone, trying to call the bank, only to be miss routed, hung-up on... or landing on the desk of two people who couldn't resolve my issue... one because her \system was down\" and the final one because he needed to escalate the call.<br> <br> Sorry FNB... this isn't acceptable. I should have been called days ago. I shouldn't be chasing you like this, and your systems for calling in for support are cumbersome and inefficient. I'm very disappointed.<br> "