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André van Vuuren
1 reviews | Active since Feb 2018
29 Jan 2021, 17:25
Sloppy admin disadvantaging the client
Fnb is playing games with the dt orders crediting fnb cards. Result is our 2 credit cards are useless and a large amount of money to pay the cc is not earning interest
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André van Vuuren's updateReviewer Update
29 Jan 2021, 18:20I got this non-commital (48 business hours is more than a week) sms: FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours.
If our c/cs do not work on Monday morning, I will be obliged to cancel them- please take this as an instruction.
If our c/cs do not work on Monday morning, I will be obliged to cancel them- please take this as an instruction.
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André van Vuuren's update29 Jan 2021, 18:20
Reviewer Update
I got this non-commital (48 business hours is more than a week) sms: FNB High Priority Complaint ref ***NF been sent to Customer Resolution Centre ***. A consultant will contact you within 24-48 business hours.
If our c/cs do not work on Monday morning, I will be obliged to cancel them- please take this as an instruction.
If our c/cs do not work on Monday morning, I will be obliged to cancel them- please take this as an instruction.
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André van Vuuren's updateReviewer Update
01 Feb 2021, 07:43Fnb, despite action oriented commitments, has done nothing except to tell me what to do because of fnb's mistake. My ccs are not worth the value of the plastic, please advise what I must do with them at 12h00. My private banker Sibusiso Fakude has known about this since last year. My ISP has cut of my service because of a repeat monthly cc payment, bounced. I have been without my ccs for a week. A letter to them would be nice.
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André van Vuuren's update01 Feb 2021, 07:43
Reviewer Update
Fnb, despite action oriented commitments, has done nothing except to tell me what to do because of fnb's mistake. My ccs are not worth the value of the plastic, please advise what I must do with them at 12h00. My private banker Sibusiso Fakude has known about this since last year. My ISP has cut of my service because of a repeat monthly cc payment, bounced. I have been without my ccs for a week. A letter to them would be nice.