BP
Bridgitte P

1 reviews | Active since Nov 2014

20 Apr 2016, 08:36

Slogan should change

I am utterly disappointed with my bank FNB, because I am trying to get a clear credit record and have been successful the last 3 months to clear some of my debt. As a requirement in my current position I am forced to buy a vehicle and cannot do this until I have a better credit report. My company has helped me to clear the judgement from my credit and I have made sacrifices to pay up some debt. I owe ABSA bank a lot of money and they are willing to write off R83 000.00 just to help me and I don't even bank with them. they are giving me a settlement amount of R39 000 and that is all I need to clear my report or get a better report. I need vehicle finance to grow and advance is my job and career but with this last obstacle, I have FNB that asks \How Can We Help You\", and yet they can't or not willing to. FNB upgraded my Gold Cheque account to a Platinum account of which I now have 2 with them, and I have 2 savings acc's with FNB and 1 am using for my micro lending I started and yet this is not good enough of a record to help me. Other banks are actually offering me something better and I am strongly looking at changing to Capitec or ABSA as they are willing to give vehicle finance"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2016, 09:07
Official
Hello Bridgitte790430,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Premier banking who will contact you shortly.

Complaint reference 908274.

Kind Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email: ***
Tel Number: *** (Option One)