KP
Kuvendren P

1 reviews | Active since Sept 2014

16 Jul 2017, 21:04

SKYHIGH ********** Transaction FNB

<p>FNB can you please investigate debit orders that have a reference SKYHIGH</p> <p>Dear FNB,</p> <p> </p> <p>A debit order with a reference SKYHIGH Vh ********** 147 hit my account for an amount of R99. Firstly, I have never subscribed or authorised such to debit my account . I need this transaction to be reversed and prevented this organisation from further debiting my account.</p> <p> </p> <p>However I am worried that my account number ended up in the hands of such ********** . There have been numerous similar problem where here FNB account's were debited for R99. Fortunately I was able to see this in time, there will be others who will fall victim.</p> <p> </p> <p>Please investigate this. I suspect one of your staff members is selling our accounts data to these ********* who ***** ***** money from unsuspecting FNB clients.</p> <p> </p> <p>Your staff is definitely involved in this. Please investigate.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2017, 09:56
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

KP
Kuvendren P's update16 Aug 2017, 14:17
Reviewer Update
Hi The company is called vmax trading that has been removing money from my bank account of R99. I am sure they are doing the same to a lot of other people as well. I eventually got a hold of the company and they say their computers are off line. When I called them today they say they will reverse the money but it will take time. I did block the transaction last month and they seem to be changing the debit order reference every month. Now I have to pay every month to stop the debits and revers the transactions. This is the second month that I am querying this with the bank without any feedback on this matter. The phone number of the company is ********** 027. 15 Aug 2017 VMAX VH ********** 147 ********** 15 -99.00 And 15 Jul 2017 SKYHIGH VH ********** 147 ********** 15 -99.00
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2017, 16:21
Official

Good Day

Kindly be advised that you were sent a email with the below:

client was issued with the dispute form to complete and send it back to the email address on the forms for further investigation, as the debit order has been stopped and reverse via online banking. ***

However I have escalated this matter a consultant will contact you .

Kind regards,

Hello Peter

Daffnie Govender