CT
Carol T

1 reviews | Active since Aug 2017

02 Aug 2017, 15:49

Sky high 99

<p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">A debit order with a reference SKYHIGH VH ********** 056 hit my account for an amount of R99. Firstly, I have never subscribed or authorised such to debit my account. I have obviously reversed and prevented this organisation from further debiting my account.</span></p> <p> </p> <p><span style="color: #666666; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; line-height: 20px; background-color: #ffffff;">I would like to know how my account was subjected to such *****....how do we know our money is safe. </span></p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Aug 2017, 16:16
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)