Sitting on hold for an hour already

I have been made aware that two old cheque accounts of mine has been handed over to recoveries. I don't know why or what that means.

I just want paid up letters or closure letters for the accounts so that my name can be cleared of debt review .

Please help me

I have been on hold for 40 minutes trying to get hold of the recoveries department

Acc numbers: ***

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Kindly assist with the paid up letter, to be emailed to

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