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eugene.hefer eugene.hefer
1 reviews | Active since May 2016
30 May 2022, 15:27
Sittest ***** Department - Bunch of *****!
It makes me sick how your consultants can log a ***** case incorrectly and to top it off everyone is so relax about it. The consultants that works for you makes me sick because the customer when it comes to FNB is never right. You agents drops the calls in our ears, they interrupt us while talking. YOU GUYS ARE PATHETIC!
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eugene.hefer eugene.hefer's updateReviewer Update
30 May 2022, 16:12I will hope that all the agents that has been working on it will have some explaining to do.
Bizarre how you guys treats us. The one agent tells me we cannot call the bank in question as we can only email, spoke to an agent about 30 minutes ago and he has the audacity to speak to me like a child, you cannot call them but we can after your one agent already advised me that they cannot call tymebank. I also tried calling them and I also emailed them seeing that your staff is ***********.
I am at the verge of cancelling all my accounts due to to the lack of service, rude staff and everyone has a different story or speak to you the way they want.
I come from a contact center and I would never dare to speak to our clients in this manner.
Bizarre how you guys treats us. The one agent tells me we cannot call the bank in question as we can only email, spoke to an agent about 30 minutes ago and he has the audacity to speak to me like a child, you cannot call them but we can after your one agent already advised me that they cannot call tymebank. I also tried calling them and I also emailed them seeing that your staff is ***********.
I am at the verge of cancelling all my accounts due to to the lack of service, rude staff and everyone has a different story or speak to you the way they want.
I come from a contact center and I would never dare to speak to our clients in this manner.
ee
eugene.hefer eugene.hefer's update30 May 2022, 16:12
Reviewer Update
I will hope that all the agents that has been working on it will have some explaining to do.
Bizarre how you guys treats us. The one agent tells me we cannot call the bank in question as we can only email, spoke to an agent about 30 minutes ago and he has the audacity to speak to me like a child, you cannot call them but we can after your one agent already advised me that they cannot call tymebank. I also tried calling them and I also emailed them seeing that your staff is ***********.
I am at the verge of cancelling all my accounts due to to the lack of service, rude staff and everyone has a different story or speak to you the way they want.
I come from a contact center and I would never dare to speak to our clients in this manner.
Bizarre how you guys treats us. The one agent tells me we cannot call the bank in question as we can only email, spoke to an agent about 30 minutes ago and he has the audacity to speak to me like a child, you cannot call them but we can after your one agent already advised me that they cannot call tymebank. I also tried calling them and I also emailed them seeing that your staff is ***********.
I am at the verge of cancelling all my accounts due to to the lack of service, rude staff and everyone has a different story or speak to you the way they want.
I come from a contact center and I would never dare to speak to our clients in this manner.