Sisanda Ntilashe (very rude and disrespectful)

I went to the Protea Glen Mall on the 5th September to enquire about my Petrfo card, I was given a number to call the consultant I spoke to advised me that my card was order on the 30th August and will be delivered latest by Wednesday 11th September.

On Friday I was chatting to a very rude consultant via the FNB chat, I was just asking a simple question of, which courier company is delivering my card.. she was so rude in all her responses that she was not there when I was told that my card will be delivered on Wednesday and I will not get it on the day I want it and I have to wait for another 5 to 7 working days.

I do not appreciate the manor she responded it was disrespectful.. she then transferred to someone else without telling me. Hope you can see all the chats and tell me where is professionalism there???? I was told there was no number for to call to get further assistance.

I need that card to be delivered as promised on the call I made on Thursday I cannot wait another 5 to 7 working days.