1 reviews | Active since Oct 2019
Sis Maan!! FNB you want to benefit through my death!!
I don't wish what happened to me to happen to somebody else. FNB just changed terms and conditions over night without informing customers in writing and that clause its not even there on the policy documents. I was advised that there will be double premiums till the outstanding amount is covered. Now what was the reason for my policy being cancelled?
I am told it can't be re-instated as per internal policy and procedures. There is no clasue under terms and conditions that accomodate as per internal policy and prodecure.
I phoned several times, I am being transferred from pillar to post. Sent emails no reference number was allocated. We're dealing with funeral plan here and life has no cer*****ies. You should be ashamed of yourself sis man!!
Again, how would you allow your staff members to laugh at us. I spoke to Amogelang Mathuba @ 09h47. She must be taken to disciplinary committee her conduct is disregarded. If like the policy was active for a year I would have canceled it because of her. But I can't.
How do you allow a person who laughs at clients to work independently and home without supervision? Do you condone such gross conduct? Was it really neccesaary for her to state that I read and understood the terms and conditions? I some how felt belittled as a customer.
She had put me on hold for 25 Minutes. during the interaction she never bothered ask if whether I am still there. Was is her plan of thinking that will eventually hang up? She constantly laughed at me. How can you laugh at a customer who is distressed? And I took that policy in my early youth you can't cancel it.
Its fine with you because you had benefited for the past 7 years. You chose to cancel my funeral plan and that was done deliberately. I phoned several times since Tuesday. No action has been taken to date yet you claim to value your customers.
If that policy hasn't been active for 7years i would have cancelled it, the same way I did with private banking account. I launched a complaint and i am suppose to phone and send email several times to get feedback.
Is this how you honour your long-standing customers? Is this how you treat your customers? Is this how you value your customers? This says a lot about the attitude i had received from your service consultant, its obvious she has learnt from the best!!
You don't even care about the distress you are creating to your customer. Here we are dealing with a funeral plan life has no cer*****ies what if i die at this moment? You have indeed proven that you don't value your customers. But rather exploit them.
What is more difficult about this query?
Its fine with you because you had benefited for the past 7 years. You chose to cancel my funeral plan and that was done deliberately. I phoned several times since Tuesday. No action has been taken to date yet you claim to value your customers.
If that policy hasn't been active for 7years i would have cancelled it, the same way I did with private banking account. I launched a complaint and i am suppose to phone and send email several times to get feedback.
Is this how you honour your long-standing customers? Is this how you treat your customers? Is this how you value your customers? This says a lot about the attitude i had received from your service consultant, its obvious she has learnt from the best!!
You don't even care about the distress you are creating to your customer. Here we are dealing with a funeral plan life has no cer*****ies what if i die at this moment? You have indeed proven that you don't value your customers. But rather exploit them.
What is more difficult about this query?