Since then

Since then. There has been the following feedback. The auth was in November (who gambles two months in advance) and they couldn't get the funds back from the merchant.i requested to reopen the investigation and there has been back and forth between *****,card and complaints. Earlier this week I went to randridge mall and waited for more than 20 minutes when call was answered by ***** and then wanted to transfer me to card division.i was then assisted by the bank manager whom also got passed around to division to people on leave and no notes. Eventually he spoke to someone and sent an email. I am going to write to the bank ombudsman as well as lay a charge, until someone attends to this seriously. I will also go to fnb and sit there every day until this is resolved. The service or lack thereof is disgusting. Names and reference numbers and dates can be given to them, should they decide to respond to the poor rating. I expect feedback asap as we are almost in April