Since Nov 2015 can't see eBucks level calculation

If I log into my FNB online banking, go to My Rewards, My eBucks, and then click on the My FNB & RMB Private Bank Accounts section, I get shown on what eBucks rewards level (out of 5) my FNB accounts are.<br> <br> Problem is that if I click on the \How I got this>\" button I get put through to a screen that gives me a breakdown of what reward level points I was awarded, and that screen doesn't have any details other than October 2015 and November 2015.<br> <br> Which means for four months now I cannot see how FNB is calculating my eBucks rewards level.<br> <br> I phoned FNB Premier Banking (whose service is not anywhere near premier, they just try and pass you off elsewhere) four times already about this with no resolution. Most of the time they just put me through to eBucks and I need to start explaining all over again.<br> <br> The time before last that I phoned, I was told it would be fixed after the rol***** period after the end of the month. That was February. Nothing happened.<br> <br> I phoned again last week Friday. The eBucks agent promised that she would look at the problem and phone me back.<br> <br> She didn't.<br> <br> Why is this so difficult FNB? Why can you not help me?"