1 reviews | Active since Jul 2018
Sinah Mokgatla
I have a personal loan with FNB and I'm currently in arrears, so fnb decided to debit the money without talking to me and whats worse they debited twice and now Im now left with nothing , when i call them and try to ask why they say Im in arrears they say the been trying to contact me but i have never received any call from them, and they been using wrong numbers, Im very well aware that Im in arrears but did they have to just debit my account without my concern, is that professional? IM VERY DISSAPOINTED WITH FNB
Good Day Sinah Mokgatla ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sinah Mokgatla ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***