wM
wendy M

1 reviews | Active since Jun 2011

04 Mar 2016, 20:54

Simplify payment process

Please be innovative and come up with a way to simplify making credit card purchases from retail stores. Ive lost count of how many times ive been charged decline fees because these cashiers from stores dont understand the difference between straight or budget. This does not only charge me but reflects badly on my acc. Please can you simplify the process these people dont know what selecting straight is. u always recommend that we use the credit card over cheque so please help with this concern and come up with a solution to this.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2016, 08:41
Official
Hello wendyyah,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882862.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

Best regards,