Simplify FNB Connect Order Process!!

I am trying to follow up on an FNB Connect order since Wednesday 30 December 2020, I called the courier company Digital Planet (was closed on Thursday 31st) with only part of the order ready for delivery, I contacted FNB and got transferred 6 times and nobody could help after spending an hour making calls, I then turned to the FNB chat, they explained that they don't have access but will be able to phone me and transfer my call, they did call and then the line disconnected, I opened the chat again and proceeded with the conversation, then received the "we have not had any further response" and ended the chat, started the chat and now back in line again.... please simplify the process.. I have spend too much time on this and I still have no clue what happened to my order or how to follow up...