SIMPLE TASK - MADE UNNECESSARILY DIFFICULT

My endeavor to simply add eWallet to my Online Banking Mobile App is becoming one big circle. I cannot believe the amount of effort it takes to delink an old number and relink a new number after already applying for the new eWallet facility, which I was told that the account only becomes active after 7 days.

I have gone in circles to various accounts and support - yet no one can just configure my CELLPHONE banking to show my funds like I had previously assigned with my old cellphone.

I keep getting told that it is this division and then that division - but my request continues to go unresolved. Can a MANAGER of this bank contact me and assist me with the precious system that cannot function without some degenerate with the right s**** set to perform a simple function previously provided to me.