simple simple no responsive AVR

its so flipping frustrating that you have people putting ARV systems that do not work... i call in to request to change my cell phone banking pin as i lost my phone in the morning and im told to punch in my last 6 digits that reflect on my card... i do so and what happens, it keeps tellign me to hang up and being called back, when i pick up, it tells me the number is wrong... how thee hell can it be when im looking at it and tried a full 15 times with the card with me... then i have to leave my work place to go to a branch where the matter can be solved on line but i have to run to the branch and deal with more idiots... the system aint working and the management for the call centres ia just sitting there getting revolving calls of bankers who workl their ass off just to have money in those accounts ownd by those banks... this is disgusting if you ask me... what does the call centre consultant do? just send me to the branch while u made a call centre to assist with us who cannot make it there??? if thios happens at night u will bloddy advise that u block a card if i cant get to the sickening branch???? BULLDUNG!!!