Simple request takes hours

A simple request takes hours to get done at FNB. This bank is pathetic and have really fallen so low from where they used to be in terms of service delivery. Something as simple as closing one of my bank accounts is way too complicated for them to handle. FNB, your secure chat method is flawed, because your agents take so long to respond that it means I have to keep logging in and out to talk to them. And being told that you are experiencing high volumes of chats is just because you're too greedy to hire enough staff to assist your customers. Pathetic.