1 reviews | Active since Mar 2009
Simple instructions not followed!!!
<p>On the 4th of January I called FNB and asked them to send my cheque and credit card statements to my personal email address in the future. But they are still sent to my work email address for some reason!! Lately I am get my inContact messages on my email address where I want my statements to be sent to. Can you please stop this. I dont want my inContact messages om my email. Its an over ****, because I get them through sms and banking app.I never requested this!</p> <p> </p> <p>Can you rectify these issues ASAP.</p>
Good day Mr. 007sbo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. 007sbo
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***