1 reviews | Active since Aug 2016
Simcard not working
<p>I took out two simcards with FNB because I was under the impression I was getting value for money. Boy, I was so wrong!!! Since I put this simcard in my phone on Friday the 07/10/16 I had no internet connection up until today the 11/10/16. I can't receive incoming calls neither do I receive any messages. I have spoken to numerous consultants who are all unable to assist me at times also cutting me off. It shows online that the simcards are both active, I don't know how but I have no usage of my cellphone since inserting the simcard. I would like to advise innocent clients not to get trapped with this silly **** of FNB. This product is not working!!!!!!!!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Up until this day Friday the 14/10/16 nothing has been done about my problem. Please cancel those simcards and port my number back to Vodacom.
Up until this day Friday the 14/10/16 nothing has been done about my problem. Please cancel those simcards and port my number back to Vodacom.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)