sM
shaun M

1 reviews | Active since Mar 2014

27 Nov 2015, 11:02

Simcard Charge

I keep getting charged for a simcard that come with my smart device.<br> <br> According to the fnb website when the device was purchased it came with a FREE 24 month contract.<br> <br> After about 6 months I've suddenly been getting charged for a Vodacom simcard, I've spent hours on the phone to fnb being transferred from one department to the next.<br> <br> A month later and my \private banker"responds with a useless email saying:<br> You are being charged R89.00 for 2GB of data which you receive monthly.<br> Attached is your itemised billing for the last 3 months for ease of reference <br> <br> """

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2015, 11:49
Official
Hello shaunmoss,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 821340.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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