Sim Swop Nightmare on number ***

To whom it may Concern I have had a Bad Experience with FNB it’s been a week now and no Swim swop done . I went to FNB park central requested to do a swim swap the Lady who assisted me with a sim swop apparently made it on an already Ricard Sim card, I had to go again on Friday to do a Sim swop on the 14/09/2018 again only to find out that the Sim card already belonged to someone else again this was the second Time around .I spoke with a Team leader Hlengiwe Mkhize who advised me I have to go for the 3rd Time at the FNB Branch and request a sim swop I like everyone else is extremely busy I cannot afford not to go to work I am going to expose FNB of their your Lack of Customer service I have never hated FNB this much .