Sim swap failure

<p>I went to a branch on 6 February 2007 to get a new FNB Connect sim card and to request a sim swap on my Connect Number (074*****57). As I write this 10 days later, the sim swap has still not been done. I have been contacting the Connect call center everyday and all I hear is that the matter has been escalated. I have been using this number for almost 10 years, and it is the only number I use and that my business associates know. This has had a devastating impact on my life. The worst part is that no one from the relevant department has contacted me to at least explain what the problem is or what is causing this delay. I am still waiting for an explanation with regards to this matter. I even approached the private bankers and they also failed to assist.</p> <p> </p> <p>I need to know if this can be resolved of if I should just forget about a number I have been using for so long and just move along?</p>