1 reviews | Active since Apr 2017

04 May 2017, 16:09

Sim port

<p>I have had my number since 2001. When i port my number to FNB connect, alot of calls to my number had a auto response that my number does not exist.</p> <p>I cancelled my unlimted contract with FNB connect, on the 1st may 2017 my number become prepaid.</p> <p>Today 4th may 2017 bought an MTN sim so i can port my number to MTN from FNB connect.</p> <p>MTN are telling my the request was not successful becouse FNB connect have not released my number.</p> <p>I called FNB connect (147) they saying i should sms portme with my Rica number.</p> <p>Where am i supposed to get a RICA number FNB ?</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2017, 16:56
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)