Sim card not delivered/ no feedback

<p>On Friday 02 December I received a text message confirming that my FNB order will be delivered on or before Tuesday 06 December together with tracking number FNB383330. Tuesday morning 06:00 am (06 December) I received a text message that my FNB order will be delivered on that day between 9am and 5pm. Nobody arrived at my office during this time and Tuesday night at 11:01 pm I received a text message stating "We were not able to deliver your FNB order, please contact ********** 805 to stop your order from being cancelled". I called the number provided in the text message on Wednesday morning (07 December) and was informed that the parcel was never on the delivery vehicle for delivery but that I will receive the parcel on Thursday 08 December (FNB Call Reference: 383-330). Needless to say on Thursday I did not receive my sim card. On Friday 09 December 10:57 am I phoned the same number again and spoke to Thembi who apologised and said she will find out what is going on and give me a call back. She phoned me back on Friday 12:03 pm to inform me that my parcel is on the truck for delivery. Well, it is Tuesday 13 December (two weeks since I placed my order) and I have not received the goods nor had any feedback from FNB or the delivery guys. Will I still receive the sim card or is the order cancelled now due to an insufficient system? It is absolutely unacceptable to offer a service and then not even following through or follow up? I have been a client for many years but are now questioning my loyalty.</p>